At StorePress, we are dedicated to providing high-quality WordPress and WooCommerce plugins that deliver real value to your business. We also understand that sometimes things may not go as expected. That is why we offer a clear and transparent refund policy, designed to give you confidence when choosing our products.
Our Promise
We stand behind the quality of our plugins and the support we provide. If you experience technical issues that we cannot resolve, or if the product you purchased does not function as described, you may be entitled to a refund within the eligible period.
Eligibility for Refunds
Refund requests will be considered under the following conditions:
- Technical Issues: If the plugin does not work on your website due to a verified technical issue and our support team is unable to resolve it within a reasonable time frame, you may request a refund.
- Product Not as Described: If you believe that the plugin does not match its description or advertised features, and our team verifies this concern, you are eligible for a refund.
- Accidental Duplicate Purchase: If you accidentally purchase the same product more than once, we will gladly refund the duplicate transaction.
Please note that all refund requests are carefully reviewed by our support team to ensure fairness and accuracy.
Refund Period
Refunds must be requested within 30 days of the original purchase date, unless otherwise stated on the product page or during checkout. After this period, we cannot guarantee a refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] with your order details.
- Clearly explain the reason for your refund request, including any error messages, screenshots, or technical information if applicable.
- Our team will review your request, work with you to troubleshoot the issue if necessary, and notify you of the decision.
Approved refunds will be processed within 2-5 business days, depending on your payment provider.
Subscription Renewals
All of our licenses are subscription-based and renew automatically unless cancelled before the renewal date. Please note that:
- Refunds are not automatically granted for subscription renewals.
- If you no longer wish to continue, you must cancel your subscription before the renewal date through your account dashboard.
- If you forget to cancel and the renewal has already been processed, you may contact us within 7 days of renewal to request a refund. After that, we cannot issue refunds for renewals.
How Refunds Are Issued
Refunds are issued to the same payment method used for the original transaction. Depending on your payment provider (e.g., PayPal, Stripe, credit card), the refund may take additional time to appear in your account.
Fair Use Policy
We believe in keeping our policy fair to both our customers and our business. While we are happy to accommodate genuine refund requests, repeated refund requests from the same customer or attempts to misuse the policy may result in restrictions on future purchases or support access.
Policy Updates
We may update this Refund Policy from time to time to reflect new products, payment processes, or compliance with legal requirements. If significant changes occur, we will notify customers in advance.
Contact Us
If you have any questions or need clarification regarding this Refund Policy, our team is here to help:Email: [email protected]
Website: https://storepress.com