At StorePress, your trust is our greatest asset. We believe that privacy is not just a legal obligation, it is a core principle that shapes everything we do. As a leading provider of WordPress and WooCommerce solutions, we are committed to safeguarding your personal information with the same level of care and integrity that we bring to building our products.
This Privacy Policy outlines how we collect, use, and protect your information when you engage with StorePress.
Our Privacy Commitment
At StorePress, we treat your data with the highest respect, transparency, and security. We never compromise on privacy. Whether you are browsing our website, purchasing a subscription, or using our plugins, you can rest assured that your data is always handled responsibly and never exploited.
Information We Collect
To deliver the best possible experience and ensure that our products function smoothly, we may collect the following types of information:
- Identity Data: This includes your name, email address, company name, and billing details, which help us identify you as our customer and provide accurate billing and communication.
- Account Data: When you create an account or use our products, we store login credentials, license keys, and subscription history so that you can securely access your services and keep track of your purchases.
- Transaction Data: We collect information about your purchases, renewals, invoices, and payment confirmations to process your orders correctly and maintain a proper record for both customer service and legal purposes.
- Technical Data: To improve performance and ensure compatibility, we may gather data such as your device type, browser version, IP address, and cookies that enable smooth interaction with our website and plugins.
- Usage Data: We monitor plugin activations, updates, and customer support interactions so that we can continuously refine our products and understand how to serve you better.
We only collect what is essential for providing a seamless experience and never request information that is unnecessary for our services.
How We Use Your Information
We process your information carefully and only for legitimate purposes, such as:
- Account Management: Your data helps us create, maintain, and secure your StorePress account so that you can access licenses, downloads, and purchase history without interruption.
- Product Delivery: We use your details to activate your licenses, provide software updates, and grant you access to premium features you have paid for.
- Payment Processing: Information like billing details and payment confirmations ensures that your transactions are completed securely and without delays.
- Customer Support: When you reach out for assistance, our support team relies on your account and usage data to resolve your issue effectively and provide the best possible guidance.
- Product Communication: We may use your email to send important notices about product updates, security releases, or new features that enhance your experience.
- Legal and Financial Compliance: Some of your information is stored and processed to meet tax, accounting, and regulatory obligations that we are legally bound to follow.
We never use your data in ways that are hidden or that could compromise your trust.
Sharing Your Information
Your data belongs to you, and we respect that. StorePress does not sell, rent, or trade your personal information. However, in specific situations, limited sharing may occur:
- Trusted Partners: We may share information with carefully selected service providers such as payment processors (like Stripe or PayPal), hosting providers, or secure email systems. These partners only receive the data necessary to perform their role and are bound by strict privacy agreements.
- Legal Authorities: If required by law or regulatory bodies, we may disclose information to comply with legal obligations, but only within the scope of the law.
- Business Successions: In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, and we will always notify you in advance so you remain in control.
Every partner we work with is thoroughly vetted to ensure compliance and security, maintaining the same respect for your privacy as we do.
Cookies and Analytics
We use cookies and analytics tools in a responsible and transparent way:
- Login and Preferences: Cookies help you stay securely logged in and allow us to remember your preferences, so you don’t have to re-enter details repeatedly.
- Personalized Experience: They also make your browsing smoother and more tailored, ensuring the website responds better to your usage habits.
- Performance Monitoring: Analytics tools provide us with insights into how our website and products are being used, which in turn helps us improve features, optimize speed, and identify technical issues.
You are always in full control of cookies and may disable them at any time through your browser settings if you prefer not to share this data.
Data Security
We go beyond industry standards to protect your information because your trust deserves the strongest safeguards:
- Encrypted Transfers: All sensitive data is transmitted over secure SSL encryption so that no unauthorized party can intercept it.
- Server Protection: We host data on secure servers with advanced firewalls that prevent unauthorized access.
- Limited Access: Only authorized StorePress employees with a legitimate need can access your personal data.
- Continuous Monitoring: Our systems are regularly monitored and tested to detect vulnerabilities and strengthen security.
Although no online system can be guaranteed 100% secure, we are fully committed to maintaining the highest level of data protection possible.
Data Retention
We retain your data only as long as it serves a clear purpose:
- For active accounts and valid subscriptions, we keep data to deliver ongoing services.
- For financial, tax, and legal obligations, we may keep certain records for as long as the law requires.
- For customer support history, we store data only as long as it is relevant to resolving ongoing or future issues.
Once the data is no longer needed, we take steps to securely delete it from our systems.
Your Rights
At StorePress, we believe every customer should have full control over their personal data. Depending on your region (such as GDPR in the EU or CCPA in California), you may:
- Access Your Data: Request to see the personal information we hold about you.
- Request Corrections or Deletion: Ask us to update inaccurate details or remove your data altogether, subject to legal obligations.
- Restrict or Object to Processing: Decide whether you want certain types of processing activities limited.
- Download Your Data: Obtain a copy of your data in a portable format that you can reuse with another service.
- Withdraw Consent: Opt out of marketing or promotional communications whenever you choose.
To exercise these rights, please contact us at [email protected].
Global Compliance
Because we serve clients around the world, StorePress complies with international privacy standards such as GDPR, CCPA, and other regional frameworks. This ensures that no matter where you are located, your privacy rights are respected and protected.
Children’s Privacy
Our services are intended for professionals and businesses. We do not knowingly collect information from individuals under the age of 13 (or 16 in certain jurisdictions). If such information is ever found in our systems, we take immediate steps to delete it.
Policy Updates
We believe in transparency and keep our policies up to date. Whenever we make significant changes to this Privacy Policy, we will update the effective date and, if necessary, notify you directly so you always remain informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, our dedicated privacy team is always here to assist:
Email: [email protected]
Website: https://storepress.com